Clinic Policy

governing policies for treatments and product purchases


What to Expect


vitalglow-logo-small

SCHEDULING APPOINTMENTS

Appointments are preferred, but not always necessary. If we have an available Vitalglow technician, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.

ARRIVAL TIME

Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.

LATE ARRIVALS

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled treatment, you will be considered a “no-show” and could be charged for all or part of your service charge.

CANCELLATIONS

Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance. If you miss an appointment, you could be classified as a “no show” and charged all or part of your treatment charge.

PRODUCT RETURNS

Only unopened products can be returned and must be returned within 14 days of purchase with its accompanying receipt. Store credit will be given equaling the total price of the returned product plus any applicable tax. The store credit can be used towards any future purchase of products or services.

PAYMENT

Vitalglow accepts cash, Debit, Visa, MasterCard, and American Express. We also have custom financing packages available for several of our series of treatments.

Vitalglow reserves the right to refuse services at its discretion.